Shipping & Returns

 

Shipping Domestic

All work is shipped via USPS Priority mail with insurance. 

Shipping International

Contact Gina DeSantis at ginadesantisceramics@gmail.com to discuss international shipping rates. 

Returns on Merchandise

All sales are final. 

Refund Policy for the Classroom

CLASSROOM REFUND POLICY: No refunds will be given without 7 days notice before the start date of the class AND are subject to a 25% cancellation fee. Any cancellations during a session are not eligible for a refund. Students may not switch to another class/workshop. Please schedule accordingly.  

MAKE UP POLICY: I cannot prorate the fee if you are going to miss a class and there are no make up classes. Students in 6 week classes may also attend our independent studio up to 3 times free and this offer expires the last night of your class session! Any other classes with indie studio will state so in the description. These are a free add on service and not part of your class fee. They cannot be extended or refunded. Please plan your studio time accordingly or see your instructor or Gina with questions.

INDEPENDENT STUDIO POLICIES: Ages 18 and older only. You can use this time to work on your projects. Once your class has ended and/or your free three passes have expired you are responsible for paying the $25 drop in fee to independent studio.  There are no make ups for independent studio passes as it is considered extra time. Students are responsible for reading the policy form before beginning independent studio time. Expired passes cannot be extended. Please check with staff if you have questions about your pass expiration date.

SNOW DAY POLICY: You will be notified via email if classes or workshops are cancelled. There will also be a banner at the top of my website stating if I closed the studio. If you are in a 4, 6, or 8 week class you will be given options via email for the missed class when you are notified of closure. If you are in a 1-day workshop you will also receive an email with options. Please add ginadesantisceramics@gmail.com to your address book so that you do not miss important updates. If you chose to not come to a class or a workshop based on the weather but the studio is still open you will not be refunded or pro-rated.