Shipping & Returns

 

Shipping Domestic

All work is shipped via USPS Priority mail with insurance. 

Shipping International

Contact Gina DeSantis at ginadesantisceramics@gmail.com to discuss international shipping rates. 

Returns on Merchandise

All sales are final. 

Refund Policy for the Classroom

CLASSROOM REFUND POLICY: No refunds will be given without 7 days notice before the start date of the class AND are subject to a 25% cancellation fee. Any cancellations during a session are not eligible for a refund. Students may not switch to another class/workshop. Please schedule accordingly.  MAKE UP POLICY: I cannot prorate the fee if you are going to miss a class and there are no make up classes. Students in 6 week classes may also attend our independent studio up to 3 times during the class start date and up to one week after it ends! These are a free add on service and not part of your class fee. They cannot be extended or refunded. INDEPENDENT STUDIO POLICIES: Ages 18 and older only. You can use this time to work on your projects. Once your class has ended and/or your free three passes have expired you are responsible for paying the $25 drop in fee to independent studio.  There are no make ups for independent studio passes as it is considered extra time. Students are responsible for reading the policy form before beginning independent studio time. Expired passes cannot be extended. Please check with staff if you have questions about your pass expiration date.